Increasing Productivity
Business Problem
Based on ticketing system data analysis, it was discovered that close to 70 of the calls were related to:
• Unlocking user accounts
• Password resets
• RSA Token issues
• Applications health checks
• AWS Workspace issues
• Tickets routed to wrong groups
Goal
The goal was to:
• Bring operational efficiency
• Reduce operational cost
• Minimize human error
• Improve customer service
Solution
A deep analysis was conducted to automate redundant processes, eliminate inefficiencies, cut costs, and improve speed and performance.
Method
Alpha has used hyper automation, Machine Learning, and Conversational AI technologies to solve problems addressing inefficient practices. Our methods have combined Natural Language Processing (NLP), Chatbot, and Robotic Process Automation (RPA) to provide solutions that address customer requests, gather further details, retrieve information, preform necessary operations, and present results without human intervention.
Previous work
Alpha Client Use Cases
Below are examples of specific work we have previously implemented to aid our clients with productive workplace structures.
method windows active directory
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method Application Health Checks
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method Integrating AWS Workplace
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Benefits
Overall, we at Alpha are here to provide innovative technological solutions to problems that may interfere with productivity and efficient business operations.
Release time to key workers
Our solutions manage mundane clerical tasks so key talent can focus on activities that add value to customers and stakeholders.
Human Error Elimination
Automation with RPA eliminates human errors fulfilling processes predictably every time.
24/7 Observation
Robotic processes are run 24/7 for their designated tasks to maximize the ROI available while reducing errors and inconsistencies.
Easily Integrated
Our solutions can be customized to complement existing RPA systems. Our solutions can painlessly access data from multiple sources.
Agility and scale
Solutions can be re-trained as needed and implemented to meet a variety of business needs. Furthermore, our solutions are scalable to enterprise size.
Self-Serving
Advanced automation solutions offer organizations the added benefit of being able to direct their own technological process customized to the needs of the enterprise