Hyper Automation




Increasing Productivity




Business Problem


Based on ticketing system data analysis, it was discovered that close to 70 of the calls were related to:

 • Unlocking user accounts

• Password resets

• RSA Token issues

• Applications health checks

• AWS Workspace issues

• Tickets routed to wrong groups




Goal


The goal was to:

• Bring operational efficiency

• Reduce operational cost

• Minimize human error

• Improve customer service




Solution


A deep analysis was conducted to automate redundant processes, eliminate inefficiencies, cut costs, and improve speed and performance.




Method


Alpha has used hyper automation, Machine Learning, and Conversational AI technologies to solve problems addressing inefficient practices. Our methods have combined Natural Language Processing (NLP), Chatbot, and Robotic Process
Automation (RPA) to provide solutions that address customer requests, gather further details, retrieve information, preform necessary operations, and present results without human intervention. 








Previous work


Alpha Client Use Cases


Below are examples of specific work we have previously implemented to aid our clients with productive workplace structures.



method windows active directory


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method Application Health Checks


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method Integrating AWS Workplace


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Benefits


Overall, we at Alpha are here to provide innovative technological solutions to problems that may interfere with productivity and efficient business operations.





Release time to key workers


Our solutions manage mundane clerical tasks so key talent can focus on activities that add value to customers and stakeholders.




Human Error Elimination


Automation with RPA eliminates human errors fulfilling processes predictably every time.




24/7 Observation


Robotic processes are run 24/7 for their designated tasks to maximize the ROI available while reducing errors and inconsistencies.




Easily Integrated


Our solutions can be customized to complement existing RPA systems. Our solutions can painlessly access data from multiple sources.




Agility and scale


Solutions can be re-trained as needed and implemented to meet a variety of business needs. Furthermore, our solutions are scalable to enterprise size.




Self-Serving


Advanced automation solutions offer organizations the added benefit of being able to direct their own technological process customized to the needs of the enterprise